Shipping & Returns
Shipping & Delivery
The transit time depends on the distance to the destination. In-stock items will be processed and shipped within 1-2 business days after your order has been placed with best courier partner. Special order items are shipped 7-10 business days after your order has been placed. A tracking number will be provided after your order has been shipped. For in-stock items and standard shipping orders, please allow up to 3-7 business days for your order to be delivered. For special order items and standard shipping orders, please allow up to 14 business days for your order to be delivered
Return Policy
We are happy to assist you with returns subject to following criteria: • The product be purchased only from www.rapidsmartech.com and not from any other retailer be it online or offline. • Return request should be raised within 4 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 4 day refund period. • For damaged products raise your return request within 24 hrs after receiving the product • Product is in its original packaging (intact) and no seal is broken (unopened) • Return not applicable – Wrong model selected, Not exchange, Damage due to misuse of the product, • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Special Note We do not accept returns or refunds if the customer changes their mind after the order has been shipped. Note: Rapid Smartech will not be held liable to any lost or mis-routed parcels. Delay in receiving the order If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest. • In such an event, we can cancel your order and process your refunds the money in your banking account or track your order and expedite the shipment. • you will not be entitled for any cash refunds as per our policy. • Return will only be made in form of credit to your Bank account. Refund Timelines • We usually initiate eligible refunds within 30 days from receipt of products at our warehouse. You will also be informed via email on the refund status. • Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.
Tracking your Order
A tracking number will be provided after your order has been shipped.
Customer Service
Order Status
After sale Support